Customer Service Representative - PT Horizon Internusa Persada

Join PT Horizon Internusa Persada as a Customer Service Representative and become a key player in delivering exceptional service to our valued clients. Based in Jakarta Selatan, this role offers a dynamic work environment where your communication skills will be the backbone of our customer interactions. As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their needs are met with efficiency and empathy.

At PT Horizon Internusa Persada, we are committed to providing top-notch service to our clients across various industries. Our team is dedicated to maintaining high standards of customer satisfaction, and we believe that your passion for helping others will be a perfect fit for our company.

In this role, you will handle incoming calls, emails, and chats, providing timely and accurate information to our clients. You will also be responsible for resolving customer inquiries and complaints, ensuring that every interaction leaves a positive impression.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer complaints and issues, ensuring customer satisfaction and maintaining positive relationships.
• Assist in the processing of customer orders and transactions, ensuring accuracy and efficiency.
• Provide product and service information to customers, answering questions and addressing concerns.
• Document customer interactions and maintain detailed records of all communications.
• Collaborate with other departments to ensure seamless customer service and support.
• Monitor and analyze customer feedback to identify areas for improvement in our services.
• Stay updated with company policies and procedures, ensuring compliance and adherence to service standards.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or related roles.
• Proficient in using customer relationship management (CRM) systems such as Salesforce or HubSpot.
• Excellent communication skills, both written and verbal, with the ability to handle difficult conversations.
• Strong problem-solving skills and the ability to work under pressure.
• Familiarity with Indonesian language and English is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• High school diploma or equivalent. Bachelor's degree in Business Administration or related fields is preferred.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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